On-site Healthcare Throughout Chicagoland
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On-Site Primary and Specialty Care
Hansa Medical Groupe provides on-site medical care to patients that reside in Supported Living, Assisted Living and Senior Living communities..
Frequently Asked Questions
If any of your questions cannot be answered here, please contact us directly.
1. DO I KEEP MY CURRENT DOCTOR OR IS Hansa Medical Groupe NOW CONSIDERED MY PRIMARY PRACTICE?
This is entirely patient or family choice. We are happy to be your new primary care practice, and/or work with your existing outside primary care physician and specialists. Your needs can be determined further at your initial consultation or by phone. Please ask for specific advice regarding your particular health needs. Often we become the preferred practice to manage medical care, since we are on site and available to residents at senior communities, with direct contact with community staff. This allows us to prevent problems and treat things faster and more efficiently.
2. WHAT ABOUT MY HEALTH INSURANCE? DO YOU ACCEPT MY INSURANCE?
YES, We accept all insurances. You should absolutely maintain your private commercial insurance and/or medicare policy. We directly bill your insurance for services rendered. We recommend to all our patients to keep the best health insurance you can afford.
3. WHAT DOES A HOME or On-Site VISIT EXACTLY ENTAIL?
The standard on-site visit starts with a detailed patient history, vital signs, and a full physical & mental assessment. Some or all information can be obtained by records kept by community staff. This would not apply to independent living seniors. Next your current needs are determined and treated. Your chronic medical conditions are next evaluated in detail, including medication management and the need for any further testing or diagnostics. A home assessment is also performed during each visit for anyone requiring further assistance with ADL’s (Activities of Daily Living). Total time of the visit could be as little as several minutes for a routine follow-up, up to an hour or more. It just depends on the patients’ needs each time.
4. I AM MOVING FROM ONE COMMUNITY TO ANOTHER. WOULD YOU STILL FOLLOW PATEINTS AT THE NEW LOCATION?.
Obviously it’s your right to move at anytime. In most local moves, we definitely follow our patients. This helps with continuity of care and prevents confusion and decreases errors that could occur with any transition. If there is a potential that you are moving, please let us know so we can help in the process.
5. HANSA MEDICAL GROUPE PROVIDES CONCIERGE STYLE SERVICES AND MEDICAL CARE. DOES THAT INVOLVE AN OUT OF POCKET FEE?
No, we do not charge any out of pocket fee. Although many of our services go above and beyond the “standard of care”, we feel there should not be any charges, aside from insurance co-pays and balances.
6. HOW MUCH PHONE PRIVILEGES DO I HAVE?
As a member, you have the privilege to call, email, or text the provider at your convenience. The provider determines how much information, advice, and length of call is appropriate to satisfy your needs. The provider will also determine if a home visit is necessary at that time. We urge all our members to respect the providers’ time and patience, since they may be tending to other members. In case of any utmost emergency, please call 911 or go to your nearest emergency room.
7. DOES THE PRACTICE ALSO MAINTAIN AN ACTUAL CLINIC.
YES. Most of our clinics are located in a designated area in certain senior communities. Not all locations are the same, and may not have an actual clinic setting. Please contact us or the community staff directly to discuss how your community is set up.
8. I WOULD LIKE TO BECOME A PATIENT OF HANSA MEDICAL GROUPE. HOW DO I PROCEED?
Please contact us directly by phone or email. You can also let facility staff know, and they will contact us. We then try to see patients within 24-48 hours, unless an acute issue needs sooner management. Lastly, we always try to communicate with any family/POA that is involved in the care.